Privacy Policy

1. Introduction

East Coast IV LLC operates eastcoastiv.com and provides mobile IV therapy, TRT, medical weight loss, aesthetics, and diagnostic blood testing services throughout Maryland. This Privacy Policy explains how we collect, use, and protect your information. By using our site or services, you agree to the terms below.

2. Information We Collect

• Personal Identifiers: Name, email, phone number, mailing address, and date of birth.
• Health Information: Medical history and symptoms needed to provide treatment. This is Protected Health Information (PHI) handled under HIPAA.
• Payment Information: Billing details processed through secure third-party processors. We do not store full card numbers.
• Usage Data: IP address, browser type, and pages visited collected via cookies and analytics tools.
• Communications: Messages and inquiries submitted through our contact forms, email, or phone.

3. How We Use Your Information

• Provide, operate, and deliver our medical and wellness services
• Schedule appointments and process bookings
• Process payments and send billing communications
• Send appointment reminders and relevant health information
• Improve our website, services, and customer experience
• Comply with applicable legal obligations
• Respond to your inquiries and support requests

4. HIPAA Compliance

East Coast IV complies with the Health Insurance Portability and Accountability Act (HIPAA). PHI is used solely for treatment, payment, and healthcare operations as permitted by law. We implement administrative, physical, and technical safeguards to protect PHI from unauthorized access. We will not sell or share your PHI with third parties for marketing purposes without your explicit written authorization.

5. Sharing of Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Vendors who help us operate our website, scheduling platform, and services. These vendors are bound by confidentiality agreements.
• Healthcare Partners: Lab facilities and referring providers as necessary for your treatment.
• Legal Requirements: When required by law, court order, or to protect the rights and safety of patients and staff.

6. Cookies & Tracking Technologies

Our website uses cookies and analytics tools to enhance your experience and analyze traffic. You may configure your browser to refuse cookies, though some features may not function correctly. We may use Google Analytics to collect aggregate usage data.

7. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and secure data storage. While we take reasonable precautions, no method of electronic transmission is 100% secure. In the event of a data breach, we will notify you in accordance with applicable law.

8. Data Retention

We retain personal information as long as necessary to fulfill the purposes in this policy and comply with legal obligations, including Maryland medical records retention requirements and HIPAA guidelines.

9. Your Rights

• Access and obtain a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing communications at any time
• File a complaint with the relevant data protection authority

To exercise these rights, contact us at info@eastcoastiv.com or call (443) 252-8005.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe we have done so, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party platforms such as booking software and lab portals. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will update the "Last updated" date at the top. Continued use of our site or services constitutes acceptance of the updated policy.

13. Contact Us